Terms of Use

The Service is operated by [LEGAL ENTITY NAME], registered at [REGISTERED ADDRESS](“ChairWatch”, “we”, “us”). You can reach us at support@chairwatch.com.

Salons and their staff hold accounts in the provider console, and use the Service to publish a storefront, take bookings, and manage their business.

Clientsbook appointments through a salon’s storefront, with or without an account. A client’s relationship for the treatment itself is with the salon, not with us — see clause 5.

• You must give accurate details and keep them current.
• You are responsible for what happens under your account, including what your staff do with the roles you grant them.
• Keep your credentials to yourself. Tell us promptly at support@chairwatch.com if you believe an account has been compromised.
• You must be old enough to enter a contract in your country to hold an account.

Your salon name, logo, images, service descriptions and client records remain yours. You grant us only the licence we need to host and display them — to run your storefront, send your notifications, and back your data up. We do not sell your data, and we do not use your client list to market to your clients.

You are responsible for having the right to upload what you upload, and for the accuracy of your prices, descriptions and policies.

When a client books, the agreement for the treatment is between the client and the salon. ChairWatch provides the booking, payment and reminder machinery; we do not perform services, set prices, or decide cancellation policies.

Each salon sets its own booking, cancellation, deposit and no-show rules, and those rules are shown at the time of booking. Disputes about a treatment, a refund or a late arrival are between the client and the salon.

• Card payments are processed by our payment provider (Stripe). Card details are handled by them and never stored on our servers.
• A charge is routed to a single destination account — the salon’s or the provider’s, depending on how the salon is set up. Commission, rent and tips are recorded in the salon’s own ledger.
• Deposits, surcharges and refunds follow the salon’s published policy. A non-refundable deposit that is forfeited is revenue for the salon, not a refund.
• Payouts, processor fees and payout timing are governed by the payment provider’s terms, which the salon accepts when connecting its account.

The Service has a free plan and paid plans. Paid plans are billed in advance for the period you choose and renew automatically until cancelled. Cancelling stops the next renewal; it does not refund the period already running, except where the law requires it.

We may change plan prices with reasonable notice. If you do not accept a change, you may cancel before it takes effect.

You agree not to:

• break the law, or use the Service to offer services you are not licensed to offer;
• upload malware, or content that is unlawful, hateful, or infringes someone’s rights;
• attempt to access another salon’s data, or probe, scan or overload the Service;
• scrape or resell the Service, or use it to send unsolicited bulk messages.

Marketing messages you send through the Service must respect the recipient’s consent and include a working unsubscribe link. That is your obligation as the sender.

We work to keep the Service available and quick, but we do not promise it will be uninterrupted or error-free. We may change, add or remove features; where a change materially reduces what you rely on, we will give reasonable notice.

We may suspend an account that puts the Service, its users, or their data at risk — and will tell you why unless the law prevents us.

Nothing here excludes liability that cannot lawfully be excluded — including for death or personal injury caused by negligence, or for fraud.

Subject to that, we are not liable for lost profits, lost bookings, or indirect or consequential loss; and our total liability in any 12-month period is limited to the amount you paid us for the Service in that period.

You may stop using the Service and close your account at any time. We may end this agreement on reasonable notice, or immediately for a serious or repeated breach.

After closure you can export your data for a reasonable period, after which it is deleted or anonymised as described in our Privacy Policy.

These Terms are governed by the laws of [JURISDICTION], and the courts of [JURISDICTION] have exclusive jurisdiction — without removing any protection consumers have under the law of the country they live in.

We may update these Terms. If a change is material we will tell you before it takes effect, and continuing to use the Service afterwards means you accept it. The date at the top shows the current version.